Our commitments

A SALES TEAM AT YOUR LISTENING

You have any hesitation, you want more information, our sales team and our technical department are there to meet your expectations.

You can contact them from Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 6:00 p.m.

NEW PARTS GUARANTEES

All our parts are guaranteed 1 year.

Convertible tops are guaranteed for 2 years.

The Customer benefits from the legal guarantee against hidden defects and conformity defects on all the products delivered to him. In addition, some of the products benefit from the contractual warranty granted by the manufacturers, the terms then being specified on the warranty cards.

As part of the legal warranty against latent defects and defects in conformity , the Company's liability is limited to the starting value of the parts. The Company assumes no direct responsibility for damages due to the use of the products. The Company also assumes no responsibility for work such as: dismantling and / or installation, diagnostics and appraisals, loss of use of the vehicle, loss of time, disturbances or any other consequent expense. There is no warranty for special competition parts.

RIGHT TO WITHDRAWAL

In accordance with article L.121-20-2 of the Consumer Code, the buyer has a right of withdrawal for 14 days following receipt of the goods.

Returns of defective parts must be made within a maximum period of 14 days from the date on which the Customer has communicated his decision to withdraw.
Outside the withdrawal period, the Customer must not return any parts without first contacting DPAN to obtain a return authorization. The customer will thus receive all the useful instructions so that this return is carried out in the best conditions.

In any case, DPAN does not accept returns sent COD, or postage due, or poorly packaged.

For orders to Professional Customers, no product can be returned without the prior consent of DPAN.
If DPAN is accepted, the shipping is the responsibility of the Customer.

SECURE PAYMENTS

The following payment methods are available to you to pay for purchases made on our site:
• Bank card
• Paypal
• Bank transfers in advance
• Check (only for metropolitan France)

Online payments secured by SSL encryption provided by Paypal (the most widely used payment method in the world DSP2)

simple and secure online payment method.
You can either pay using your Paypal account (no need to re-enter your bank card numbers) , or make a payment by bank cards if you do not have an account.

• Risk prevention
• Fraud management

We accept many cards (CB, Visa, Mastercard,...):

Bank transfer

Bank transfers in advance.

1-Connect to your bank's website and enter your credentials
If you do not yet have one, contact your bank who will send them to you within a few days.

2-Add DPAN to the list of your beneficiaries
For some banks, it is necessary to register DPAN as the authorized beneficiary of your transfers.
This process may take a few days.
Once our bank details are saved, you can easily pay for your purchases.
For a transfer from France:
Bank: 30003
Counter: 01679
Account number: 00120025799
RIB key: 70
IBAN: FR76 3000 3016 7900 1200 2579 970
BIC: SOGEFRPP

For a transfer from abroad:
IBAN: FR76 3000 3016 7900 1200 2579 970
BIC: SOGEFRPP

3-Make the bank transfer
During the transfer, specify the order number (see the confirmation email) for a faster processing.
The name of the field in which to enter your order number may vary: description, payment object, transaction reference or payment reason.

Check

Only for metropolitan France.

Pay to the order of SAS DPAN.

Send your check to the following address:

SAS DPAN
320 rue de l'Amandière
ZA du Castellas
11100 Montredon des Corbières

EXPRESS DELIVERY & IN RELAY POINTS
Fast deliveries on all our products held in stock in relay points with Colissimo Point Relais from 3.90 € !

Place of delivery:
The Customer has chosen the delivery address indicated when ordering (the Customer is invited to verify the accuracy of the address provided)

Modes of transport:
• Colissimo (Home)
• Colissimo (Point Relais)
• TNT

Transport times: (variable depending on the destinations and the type of package)
The transport times are given in hours (h) and working days (d), to those there is added the delay of one day from order preparation to validation of the Customer's payment.

Parcels leave Monday to Friday, orders are processed on the "working" day following the day of your order.
Carriers take charge of packages prepared from Monday to Friday at around 4:00 p.m.
The delivery time depends on the carrier and starts from the collection in our depot.

	France			Europe	Rest of the World
	Hexagon	Corsica	DOM / TOM
Colissimo	48 to 72h	4d	10d	2 to 3 days	4 to 14 days
Colissimo Point Relais	48 to 72h	-	-	-	-
TNT	24 to 48 hours	3d	-	2 to 3 days	2 to 10 days

Parcel control:
In the event of a delivery incident (damaged parcel, missing products, re-taped parcel, etc.), the Customer must note his reservations on the slip delivery and have the carrier sign (keep a duplicate of the document), and / or, where applicable, refuse the package.

If the package is delivered without signature, the Customer must report the damage to the carrier by registered mail with acknowledgment of receipt within 3 working days.
At the same time, the Customer is invited to contact the Company as soon as possible to report the delivery incident.