Delivery

Delivery zones

The products available on our e-commerce site can be delivered to the following countries:
• France (Colissimo Home delivery, Colissimo Point Relais, TNT)
• DROM / COM : Guadeloupe, French Guyana, Reunion Island, Martinique, Mayotte (Colissimo delivery)
• Zone 1 : Germany, Belgium, Luxembourg, Netherlands (Colissimo delivery, TNT)
• Zone 2 : Austria, Spain, Italy, United Kingdom (delivery Colissimo , TNT)
• Zone 3 : Greece, Hungary, Poland, Portugal, Slovenia (TNT delivery)
• Zone 4 : Andorra, Cyprus, Denmark, Estonia, Finland, Ireland, Lichtenstein, Lithuania, Malta, Norway, Republic Czech, Slovakia, Sweden, Switzerland (TNT delivery)
• Zone 5 : Canary Islands (TNT delivery)
• Zone 6 : Balearic Islands s ( Colissimo delivery)
• Canada (TNT delivery)

Shipping your package

Packages are shipped within 2 days of receipt of payment.

The shipping costs include the costs of preparation and packaging as well as the shipping costs.
The preparation costs are fixed , while the costs of shipping vary according to the total weight of the package .
We recommend that you consolidate all of your items in one order.
We cannot combine two orders placed separately and shipping costs apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items .

Box sizes are correct and your items are properly protected.

Delivery methods

Place of delivery:
The Customer has chosen the delivery address indicated when ordering (the Customer is invited to verify the accuracy of the address provided)

Modes of transport:
• Colissimo (Home)
• Colissimo (Point Relais)
• TNT

Delivery times: (variable depending on the destination and the type of package)

Delivery time = Shipping + Transport
Shipping = order preparation time
Transport = order delivery time

Transport times are given in hours (h) and working days (d), to these is added the delay of one day of preparation of the order to validation of the Customer's payment.

Parcels leave Monday to Friday, orders are processed on the "working" day following the day of your order.
Carriers take charge of packages prepared from Monday to Friday at around 4:00 p.m.
The delivery time depends on the carrier and starts from the collection in our depot.

	France			Europe	Rest of the World
	Hexagon	Corsica	DOM / TOM
Colissimo	48 to 72h	4d	10d	2 to 3 days	4 to 14 days
Colissimo Point Relais	48 to 72h	-	-	-	-
TNT	24 to 48 hours	3d	-	2 to 3 days	2 to 10 days

Parcel control:
In the event of a delivery incident (damaged parcel, missing products, rescotched parcel, etc.), the Customer must note his reservations on the delivery slip and have the carrier sign (keep a duplicate of the document), and / or, if applicable, refuse the package.

If the package is delivered without signature, the Customer must report the damage to the carrier by registered mail with acknowledgment of receipt within 3 working days.

At the same time, the Customer is invited to contact the Company as soon as possible to report the delivery incident.

Returns

For all parts with a defect, an exchange will be quickly made or a credit note of their value, excluding postage and packaging costs after expertise in the premises of the Company.

The returns of Defective parts must be made within a maximum period of 14 days from the date on which the Customer has communicated his decision to withdraw.
Outside the withdrawal period, the Customer must not return any parts without having contacted DPAN beforehand to obtain a return authorization. The customer will thus receive all the useful instructions for this return to be carried out under the best possible conditions. .
Returns are limited to parts in perfect condition, clean, returned in their original packaging.
For orders to Professional Customers, no product may be returned without the prior consent of DPAN.
If DPAN is accepted, the port is the responsibility of the Customer.