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Frequently asked questions

To help you find answers to your questions, we invite you to consult our list of frequently asked questions.

General questions

Find here some information that may help you, we have gathered here the most frequently asked questions of a general nature.
  • How do I subscribe to the newsletter?

    All you have to do is create an account on our website: www.comptoirducabriolet.com and check the "If you wish to be kept informed by e-mail of our offers, please check the box opposite. " or by entering your email address at the bottom of the page of our site. Note that by subscribing, you will automatically benefit from a discount code for your 1st order.

  • How can I cancel my order?

    We invite you to contact us as soon as possible either by the contact form or by phone on 04 68 41 56 01 in order to block your order. You can also indicate a message on your order so that we take it into account when it is processed by us.

  • What to do in the event of a delivery problem?

    The first thing to do is to make reservations with the carrier if the package has arrived damaged. Then, we invite you to contact our after-sales service in order to find a solution as quickly as possible for your satisfaction. To do this, please use our "After Sales Service" contact form.

  • How can I track my package?

    You can follow the delivery of your package by going to your customer area on comptoirducabriolet.com. The processing statuses are updated as soon as a new stage has been reached. Once your package is delivered to the carrier, you will then access the package tracking directly on the latter's platform. In the event of a problem, you can of course contact us to assist you in your search.

  • How to use a promo code?

    Once your customer account has been created and your items added to the basket, you can use the Promo code here (in the summary of your basket) :

  • Loyalty program: How does it work?

    We have set up a loyalty system for all our customers .

    With each purchase of products that you make you accumulate points .
    These points represent an amount that is specified to you on the item sheet of the chosen product.

    Example :

     
    You will find all these discount codes when you will be identified on our online store in your customer account .

  • Sponsorship program: How does it work?

    It's fast, easy and lucrative!

    You can refer up to 5 of your friends .


    Just fill in the first and last names and email addresses of your friends in the fields below.
    When one of them comes by at least 1 order, both of you will receive a € 5.00 reduction voucher .
    The resulting reduction code is valid for one year.

Hood

Find here some information that may help you, here we have gathered the most frequently asked questions about convertible tops.

Protective cover

Find here some information that may help you, here we collect the most frequently asked questions about protective covers.

Luggage rack

Here you can find information that may help you, here we have gathered the most frequently asked questions about luggage racks.
  • Which luggage rack (s) can I put on my convertible?

    We provide you with a PDF file giving you the assignment of the different luggage racks (Classic Sport, Véronique, Riviera, tailor-made ...) by vehicle brand and model.

    Warning! This file is a non-exhaustive allocation list.
    If you cannot find your convertible, take the measurements of your rear cover and contact us.

    Download the PDF

Windschotts

Here you will find information that can help you, we have collected the most frequently asked questions about windschotts.